The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
Privacy: - “We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology”.
Shipping: - At this time, Airlite Inflatable Snowshoes ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Airlite Inflatable Snowshoes ships merchandise to Canada and Mexico, but not to other international locations. Please contact us if you desire shipment to other international sites. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Airlite Snowshoe Return Policy
Please Note: All returns requiring product repair/replacement will be expedited so as to get the product back into the user’s hands as soon as possible to alleviate extended downtime. We understand that you cannot utilize our product if you do not have it available for use.
For purchases from airlitesnowshoe.com
•All items have a 30-day money-back Satisfaction guarantee
•Items must be in new/unused condition
•Only a defective product may be returned after use
•For defective warranty returns, please reference the Warranty Section of this publication
If your order was shipped from a Retail Partner, please contact the Retailer for additional return instructions.
Please allow two (2) to three (3) weeks for product refund/replacement processing.
If your return was a gift, the credit will go to the original purchaser of the product. Purchaser info required.
The Fine Print
Additional information for purchases from Airlitesnowshoe.com
Return Shipping Charges
You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition.
If your shipment arrives damaged please take a picture of or make a note as to the type of damage that the packaging may have sustained in shipment so that we may expedite any shipping claims we might need to file for our reimbursement. This is especially important if the package is so damaged that product damage is obvious prior to opening. If the product sustained Hidden damage found only after opening, please contact us right away for instructions and assessment.
•If product does not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
•Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
•Please contact us if you have any additional questions regarding the rejection of a returned item.
• We will only dispose of a returned item with written permission from the customer to do so.
Returning Product for Warranty
We are unable to process warranty returns without a copy of the original Receipt of Purchase showing that the product is within the warranty time-frame and that you are the original purchaser, OR your supplying us with enough info that would enable us to retrieve your receipt from our files. I.e. Date of purchase, Name, Address.
Product Purchased from a Retailer
Product purchased at a retailer must be returned to the point of purchase. The retailer will then process the warranty with Airlite Snowshoes on your behalf.
Product Purchased from airlitesnowshoe.com
If your online order was purchased directly from airlitsnowshoe.com, all warranty-related inquiries must be directed to Airlite Snowhoes. See Contact Us on the website. www.airlitesnowshoe.com , or see contact info
If you send in your warranty return to Airlite without contacting Airlite Snowshoe first, it could cause a delay in the processing of your warranty return request.
The consumer is responsible for shipping charges to mail/ship back warranty returns.
Thanks for your Airlite Snowshoe purchase! Airlite warranties are reserved for the original purchaser only. If pat all possible, please make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original proof of purchase cannot be provided and Airlite is unable to determine a purchase date from your info and our records, your warranty claim may be delayed or denied.
Items will be repaired or replaced if, upon inspection, they are found to be defective in materials or workmanship.
Three Year Limited Warranty.
Airlite warrants this product to be free from defects in materials and workmanship for a period of (3) years from the original date of purchase.
What is Covered
•Broken or cracked buckles due to a manufacturing defect
•Broken or unraveled binding strap due to manufacturing defect.
•Leaking valve(s) or seams due to a manufacturing defect
What is Not Covered
· Any problem resulting from misuse, abuse, or neglect. This includes but is not limited to
allowing the product to be used as a dogs chew toy.
· Cosmetic issues including decking scratches, scuffs, abrasions, or sun-fading.
· Damage caused by any modifications made after purchase